Customers email "where is my order?" We answer for you.
First 20 emails free. Then $100 a week.
For online coffee roasters.
Try it free3 of 3 pilot slots open
One week. Up to 150 emails.
Reviewed by a person in week one.
How to start.
Email Joe 20 old order emails. We write the replies. You read them. Free.
heyprurp@gmail.com, subject "Doorstep Desk free test".
Doorstep Desk answers "where is my order" and shipping-policy emails for small online coffee roasters. Send us your last 20 such emails and we send back the replies we would have sent, free. If they are good, a week of live handling costs $100, capped at 150 emails. A person checks every reply in week one.
We handle order status, tracking, shipping times, subscription skip and pause info, and basic policy questions. Refunds, cancellations, charges and anything outside your written policy go to you with a drafted reply within 1 business day. We never invent policy. New, small service; the free test is why. Last updated 2026-10-14. 5 reply templates for roasters.