Copy these five replies, change the [brackets] to match your policy, and you can answer most order-status emails in under a minute each: order status, late bag, roast date, subscription skip, address change. Never promise something your policy does not allow.
Last updated 2026-10-14. By Doorstep Desk.
Hi [Name], thanks for your order [#]. It was roasted on [date] and shipped on [date] with [carrier]. Tracking: [link]. Delivery usually takes [x-y] business days. If it has not arrived by [date], reply here and I will look into it.
Hi [Name], sorry your order [#] is late. The carrier shows [status]. I will check again on [date] and email you either way. If it is not delivered by [date], I will [reship / refund per our policy].
Hi [Name], we roast [days] and ship within [x] business days. Your order [#] is on the [date] roast. Coffee tastes best [x-y] days after roasting.
Hi [Name], you can skip or pause any shipment until [x] days before it ships, from [account link]. Your next shipment is [date]. Want me to skip it for you?
Hi [Name], order [#] has [not shipped yet, so I updated the address to ... / already shipped, so the address cannot be changed. Contact [carrier] with tracking [link]].
Refunds, damaged bags, chargebacks and angry customers should get a personal reply from the owner.